Refund policy

Returns

We hope that you love our products as much as we do, but in the unlikely event it does not meet your expectation we will gladly issue a replacement or exchange within 14 days, providing it meets our return conditions. Simply get in touch at happyfeetshoes.nz@gmail.com. Refunds will be processed within 3-4 business days of receipt of item to the original payment method on purchase. Original Shipping costs will be deducted.

Return Conditions
To be eligible for a return please ensure the item is in the same condition as you received it in, item is unwashed, unworn and in the original undamaged packaging. Any items that do not meet these conditions will unfortunately not be accepted. 

Exchanges
If you simply want to exchange an item please get in touch at happyfeetshoes.nz@gmail.com and we will gladly assist. 

Things to note
If you wish to return or exchange an item you will be responsible for the cost of shipping unless of course it is our error with the order. Please take care when placing an order as it cannot be cancelled, the returns process will have to be followed.